Our Quality Commitment

At Color Icon Packaging, every order is manufactured to your approved proof. Before we begin production, we send you a digital proof and require written approval. Once approved and production begins, we are committed to delivering exactly what was approved.

We stand fully behind the quality of our workmanship. If we make an error on our side, we make it right every time, no questions asked.

What We Cover: Eligible for Reprint or Refund

We will issue a free reprint or full refund if any of the following apply to your order:

• Printing errors — colours, text, or images differ significantly from your approved proof
• Structural defects — boxes that are incorrectly cut, scored, or assembled
• Wrong dimensions — boxes manufactured at incorrect sizes from what was confirmed
• Finishing errors — foil, embossing, lamination, or spot UV not applied as specified
• Quantity shortage — receiving fewer boxes than ordered and invoiced
• Shipping damage — product arrives damaged due to inadequate packaging in transit

In these cases, we will either reprint your full order at no charge or issue a full refund — your choice.

What Is Not Covered

• Approved artwork errors — typos, wrong colours, or incorrect information that were present in your approved proof
• Change of mind — once production has begun, orders cannot be cancelled or refunded
• Incorrect dimensions provided — if you provided wrong measurements, we cannot be held responsible
• Colour variation — minor colour shifts between screen display and printed output are normal in CMYK printing and are not defects
• Used or opened products — products that have been filled, used, or modified after delivery
• Late delivery claims — delays caused by carrier issues, customs, or circumstances outside our control

How to File a Claim

If you believe your order has a quality issue, follow these steps:

Cancellation Policy

We begin production promptly after receiving your proof approval to meet our fast turnaround commitments. For this reason:

• Before proof approval — orders can be cancelled for a full refund at any time
• After proof approval, before production — orders may be cancelled with a 15% administrative fee
• After production begins — orders cannot be cancelled or refunded as materials have been committed

If you need to make changes to an approved order, contact us immediately at sales@coloriconpackaging.com we will do our best to accommodate changes before production begins.

Refund Processing

Approved refunds are processed as follows:

• Credit card payments — refund to original card within 5–7 business days
• Bank transfer payments — refund to original account within 7–10 business days
• PayPal payments — refund to PayPal account within 3–5 business days

You will receive a confirmation email when your refund has been processed. Please note that your bank may take additional time to post the credit to your account.

Colour Matching Notice

If exact colour matching is critical for your brand, we strongly recommend:

• Requesting a physical sample before placing a full production order
• Specifying Pantone (PMS) colour codes in your artwork for closest possible matching
• Reviewing our printed colour profile before final approval